Pearl’s Hope (“we,” “our,” or “us”) is committed to protecting the privacy and security of individuals who interact with our website, including patients, caregivers, and prospective employees. This Privacy Policy describes how we collect, use, and safeguard personal information, including Protected Health Information (“PHI”), and how we address information relating to minors.
- Website Purpose
This website provides general information about our services and allows users to:
- Submit patient service inquiries
- Submit caregiver or employment-related applications or inquiries
This website is not intended for emergency communications or urgent medical needs.
- Information We Collect
- Patient Information (May Include PHI)
When you submit a patient form, we may collect:
- Name, phone number, and email address
- Address or location information
- Information about care needs or services requested
- Health-related details voluntarily provided
- Insurance or eligibility information, if submitted
This information may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”).
- Caregiver / Employment Information
When you submit a caregiver or employment form, we may collect:
- Name and contact information
- Employment history, certifications, and qualifications
- Availability and scheduling preferences
- Other job-related information you choose to provide
This information is used for employment and staffing purposes and is not treated as PHI unless health-related information is voluntarily included.
- Automatically Collected Information
We may collect limited technical information automatically, such as:
- IP address
- Browser type
- Device information
- Website usage data
- HIPAA Notice
If you submit health-related information through our website, that information may be subject to HIPAA protections. Pearl’s Hope implements reasonable safeguards to protect PHI.
However, website-based forms are intended for initial inquiries only and may not be a substitute for a secure patient portal. For urgent or highly sensitive medical matters, individuals should contact us directly by phone.
We handle health information in accordance with applicable privacy laws, including HIPAA.
- How We Use Information
We use collected information for the following purposes:
Patient Information
- Responding to service inquiries
- Coordinating care and services
- Communicating regarding care needs
Caregiver / Employment Information
- Evaluating candidates for employment
- Managing hiring, onboarding, and staffing processes
- Communicating regarding job opportunities
General Uses
- Operating and improving our website
- Maintaining compliance with legal and regulatory requirements
Mobile Opt-In Data
We collect mobile phone numbers solely for the purpose of sending SMS/text message communications for which you have expressly opted in. Mobile opt-in data, including your phone number, will not be shared with third parties or affiliates for their own marketing purposes. This information is used exclusively to deliver the messages you have requested and to maintain our communication platform. You may opt out of receiving SMS messages at any time by replying STOP to any message or by contacting us directly.
- Sharing of Information
We may share information only as necessary with:
- Service providers that support our operations (e.g., website hosting, scheduling systems, HR platforms)
- Business associates as defined under HIPAA, where applicable
- Government or regulatory authorities when required by law
All vendors handling PHI are required to comply with applicable HIPAA requirements, including entering into Business Associate Agreements where appropriate.
We do not sell personal information or PHI to third parties.
- Data Security
Pearl’s Hope maintains reasonable administrative, technical, and physical safeguards to protect personal information and PHI from unauthorized access, use, or disclosure.
These safeguards include, where applicable:
- Encryption of data transmitted through the website
- Access controls limiting who can view information
- Vendor and system security measures
No method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
- Children’s Privacy
This website is not intended for independent use by children under the age of 13.
Information relating to minors may be submitted only by a parent or legal guardian in connection with care inquiries.
We do not knowingly collect personal information directly from children under 13 without parental involvement. If we become aware that such information has been submitted without appropriate consent, we will take steps to delete it.
Parents or legal guardians may contact us to:
- Request access to a child’s information
- Request correction or deletion
- Withdraw consent for continued use
-
SMS Communications
By providing your mobile phone number through our website forms, you expressly consent to receive SMS/text messages from Pearl’s Hope related to:
- patient care coordination
- appointment reminders
- service updates
- caregiver communications
- employment opportunities
- account or administrative notifications
Message frequency may vary depending on your interaction with our services.
Message and data rates may apply.
Reply STOP to opt out of SMS communications at any time.
Reply HELP for assistance.
SMS consent is not a condition of purchase or service.
Mobile opt-in information and consent data will not be shared, sold, or disclosed to third parties or affiliates for marketing or promotional purposes.
- Age and Authority to Submit Information
By submitting information through this website, you represent that:
- You are at least 18 years of age, or
- You are a parent or legal guardian authorized to provide information on behalf of a minor
- Third-Party Services
We may use third-party service providers to support website functionality and business operations. These providers may process information on our behalf and are required to maintain appropriate confidentiality and security measures.
Where such providers handle PHI, they are required to comply with HIPAA.
- Your Rights
Subject to applicable law, individuals may have the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of information, where permitted
Requests may be submitted using the contact information below.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
- Contact Information
3659 S. Green Rd., Suite #214, Beachwood, Ohio, 44122
